Your Privacy

We respect the privacy of your personal information and we strive to maintain the confidentiality of the personal information given by you. The objective of collecting your personal data is to deliver our services, manage bookings and payments, future marketing purposes, and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you — e.g., arranging for room booking, carrying out payment processing, or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers, appointed marketing agencies, or in the event of a business sale or acquisition.

Your Consent

We will not sell your name, address, e-mail address, credit card information, or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Communication & Marketing
Your personal information may be used for marketing purposes, including updates on our services, promotions, or special offers via e-mail, post, or telephone. Currently, HostelOne Management members cannot opt out of receiving marketing communications.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. HostelOne Management does not currently use cookies, analytics, or tracking technologies.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of bookings made as required by our business or partners. We use such information to help improve the services to our users.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
In the event that HostelOne Management sells or buys any business or assets.
If HostelOne Management or substantially all of its assets are acquired by a third party, in which case personal data we hold about our customers may be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our terms, or to protect the rights, property, or safety of HostelOne Management, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers, and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking Your Details
If you wish to verify the details you have submitted to HostelOne Management you may do so by contacting us via the e-mail address or phone number given below. Our security procedures may require proof of identity before we reveal information.

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are grateful for any time you spend providing us with knowledge to ensure our customers are completely satisfied — we want you to return to our services and recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please contact a member of the HostelOne Management team, who will be delighted to answer any questions you may have: